Refund policy
Adornia – Return & Refund Policy
At Adornia, we want you to be satisfied with your purchase.
Return Policy
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at:
adornia.pk01@gmail.com
Please note that returns will need to be sent to the following address:
Shop # LG59, Gaziani Mall, Saddar, Karachi
If your return request is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any return questions, you can contact us anytime at:
adornia.pk01@gmail.com
Damages and Issues
Please inspect your order upon receiving it. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and resolve it.
Exceptions / Non-Returnable Items
Some types of items cannot be returned, including:
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Perishable goods (such as food, flowers, or plants)
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Custom products (such as special orders or personalized items)
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Personal care goods (such as beauty products)
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Hazardous materials, flammable liquids, or gases
If you have questions about a specific product, please contact us before placing your order.
We also do not accept returns on sale items or gift cards.
Exchanges
The fastest way to get the item you want is to return the product you have. Once the return is accepted, you can place a new order for the desired item.
Refunds
We will notify you once we have received and inspected your returned item, and inform you whether the refund has been approved or not.
If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or payment provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: